FREQUENTLY ASKED QUESTIONS

XFOXPRO.COM is a website that provides a lot of premium products (software) necessary for the development of websites, including WordPress themes and plugins, PHP-scripts, JavaScript, HTML-templates etc. at a lower cost than that the developers.

You will receive original products from developers but at a much reduced price tag. All files do not contain ads, viruses or malicious code. We have regular updates and direct download links. All products work on an unlimited number of websites (domains) (unlimited license). We regularly update products and constantly add new products, which are difficult to find anywhere else!

We do not provide license keys for the products you downloaded. We are not developers of the provided products, so our technical support capabilities are limited. We do not change the functionality of products and do not fix developer bugs.

You can read the website terms and conditions on this page: Terms and Conditions.

If using website search you could not find the product you need, then we do not have this product. All products available for purchase are provided on the website. But you can send us through the contact form and let us know the product you need (we may be able to provide it to you)

If you find a mistake on the website, please let us know about it via Contact form.

Unfortunately, we are not professionals in the web design and the number of available WordPress themes and Plugins on our website is more than 1000, therefore we can not recommend the use of this or that product. On each page of the product you are interested in, there is a link to the developer’s website (Market). You can learn more about the product, look at the features, demo pages, reviews on the developer’s website and make a purchase decision.

If you have any questions after completing read the FAQ please send us through the contact form on the website.

To make purchases on our website, you must register an account on this page https://xfoxpro.com/my-account/. After logging into your account, you will be able to order the products from the basket and pay through one of the available payment systems. You can register the account on our website when purchasing directly.

We support payment via PayPal.

You can find all necessary information on your account page https://xfoxpro.com/my-account/.

You can download for purchased products and free Updates for the duration of the order(s) or subscription(s) that are specified when purchase. After this period, the access will be closed. For subscriptions, access will remain available after the subscription period as long as the subscription renewal is paid continuously.

No. You can unsubscribe at any time. After canceling the subscription, your current subscription will remain available for the duration of the subscription

You must purchase the product again or sign up to access the downloads.

Yes, updates will be available for the duration of the Order(s) or Subscription(s) period.

While there are offers or coupon codes, you can use a coupon code

We will update the products usually every 2-4 days. Please note we do not update products on request immediately.

If you did not find the latest version of the product on our website, You can send an application via the contact form.

We do not provide the license keys required to automatically update products through the WordPress admin panel. If you need to update the product, you must download it from the our websit.

Errors on the website we fix immediately upon Support team request through the Contact form.

You will find the answer to this question in our Terms and Conditions (Refund Policy) on this page: https://xfoxpro.com/terms-conditions/.

You will find the answer to this question in our on this page: https://xfoxpro.com/upgrade-plugin-theme/.

All products presented on the website are downloaded directly from the developer websites and are original. We do not sell any products downloaded from third-party resources.

We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.

Please carefully read the description and features of the product before purchasing it. We do not give any guarantees that the product you purchased will function the way you want. We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, Please see the documentation page for each product.

All the products are available under GNU General Public License. Before using any product purchased on the website, please carefully read the Terms and Conditions on this page: https://xfoxpro.com/terms-conditions/

All of our products work without a license key in its full features, the license key is used to update the products automatically on the wordpress dashboard only has no other uses. However, we need time (usually one to two business days) to ensure that the product you purchased does not work without activating the license key. If so, we will either provide you with a workable product or make a refund.

You can go to your account page by clicking on the link: Your account https://xfoxpro.com/my-account/.

You can change your email or password on your account page: Your account https://xfoxpro.com/my-account/.

If you forgot your password, you can restore it on the password reset page: Reset Password https://xfoxpro.com/my-account/lost-password/.

We provide only basic technical support (consultation) on the matter of operation of our products. If the installed product does not work the way you expect and you need support, you can purchase this product directly from the developers. We are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs. So our prices are much lower than the developers.

As a rule, we respond to requests within 1-2 business days. However the guaranteed response time of the support service is 5 business days.

It is not possible to get support from the developer via XFOXPRO.COM. If you need support from a developer, purchase the product directly.

If you need additional services for installing or configuring digital products purchased on the website, you can contact us for more details.

We do not provide any licensing or trial/commercial keys when you purchase digital products required to automatically update these products. All products presented on the website fully work without entering license keys on an unlimited number of websites (domains).

Some products may display an activation message, but this does not affect the functioning of the product. The products are fully functional without the license key. Only the license key to fetch new updates automatically.

Yes, it is legal. All digital products on the website are released under GNU General Public License.

You can use any purchased products for an unlimited time.

You can use any purchased products on an unlimited number of websites (domains).